Policy

  • Minimum Order (per delivery point) $300.00
  • Minimum Reorder (per delivery point) $150.00
  • Customer must submit a resale or tax-exemption certificate prior to shipment.
  • All Prices are subject to change without notice.
  • PLEASE NOTE: We no longer permit the sale of our products via kiosks, flea markets, auction style websites, personal blogshops, mass order websites and home selling.  This includes, Amazon, eBay, Rakuten or any other similar market places.  Doing so will result in immediate termination of your account. Additionally, we are not accepting new submissions from claw machine businesses. 

SHIPPING: 

  • All merchandise shipped FOB Los Angeles via UPS Ground unless otherwise noted.
  • Actual freight charges will be added to your invoice unless a freight allowance has been previously agreed upon by both parties involved.

PAYMENTS: 

  • Prepaid MasterCard, VISA or American Express.
  • Check only on approval. Make checks payable to Clever Idiots Inc..
  • Net 30 terms are for approved customers only.
  • COD’s and prepayments are not encouraged.
  • A late charge of 3% per month or 20% per year will be assessed to all past due invoices and balances.
  • If an account is past due, all reorders will not be shipped until the account’s overdue invoices are paid in full.
  • No return authorizations for returns will be given for any past-due accounts.
  • Returned checks are subject to a $25 service fee.
  • A bank service fee will be added to the invoice for all bank wire payments. $35 for international and $15 for domestic wire payments.

BACK ORDERS:

  • We will hold and ship all back orders as soon as possible.
  • If you wish to have back order items cancelled, please make note on your purchase order or contact us.
  • Backorders will be shipped without customer notification otherwise.
  • Normal freight will be charged on back-ordered goods.
  • We will make every effort to reserve the item for you, but items placed on back order are not guaranteed.
  • If you do not accept back orders, then it must be dully noted on your order.

* Please note that our inventory changes quickly, and some items often go out of stock or become discontinued. In this case, we will have to cancel your backorder.

ORDER CANCELLATIONS AND RETURNS:

  • Any claims of damages, shortages, or defective merchandise must be reported within 15 days of receipt of order.
  • Returns require prior authorization from Clever Idiots Inc..
  • Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.
  • Orders for immediate delivery may not be cancelled.
  • Orders must be canceled in writing at least 15 days before requested ship date.
  • Ship Dates and Cancel Dates must be dully noted on all orders.
  • Customers are responsible for shipping fees on returned items.

REORDER ONLINE:

  • If you are an approved retailer, ordering online with us is safe and secure as no credit card information is required on our website.
  • After your order is received, we will contact you before your order is ready to ship to obtain your credit card information.

If you would like to fax us an order, please send to (213) 402-5605.

CONTACT US:

We are always ready to help you should you have any questions.

Email: [email protected]
Phone: (800) 892-2816 ext.2